Housing Resource Coordination (HRC) Intake Specialist

Position Summary:

The HRC Intake Specialist will work within the Housing Resource Coordination (HRC) department providing transformational and holistic case management to ensure rental clients are assessed and referred to the appropriate HRC specialist(s), internal department, and/or external partner agency based on self-identified goals.  Services include a semiannual Self Sufficiency Matrix (SSM), annual credit pull, and quarterly follow-ups on goal progress. Clients should generally follow the path of (1) Housing Stability, (2) Employment/Education, (3) Financial Empowerment, and lastly (4) Keys to Homeownership.

Responsibilities include, but are not limited to:

  • Create HRC program enrollment for all Rental Housing clients.
  • The complete initial move-in orientation for new clients.
  • Conduct an annual credit report evaluation.
  • Conduct a semiannual SSM assessment to determine client needs. Based on the results refer a client to at least one HRC focus area (Housing Stability, Employment/Education, and/or Family Prosperity), internal BH department (FAD, EDU, CHW), and/or partner agency.
  • Maintain schedule of appointments including client follow-up and contact to ensure client motivation toward their identified goals.
  • Maintain and update client records after each engagement.
  • Ensure that quality control measures are followed, and client satisfaction is a priority.
  • Must be knowledgeable about internal BH programs, community resources, and partnerships to utilize as referral sources.
  • Must be able to create and foster relationships with clients, building trust and confidence.
  • Follow up as needed, to monitor client’s needs and/or to determine the quality of the services that were provided.
  • Collaborate with the HRC team on specific client needs, engagement goals, and process improvements.
  • Assist with Basic Needs referral delivery.
  • Other duties as assigned.

Personal Qualities: 

  • Collaborative — A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
  • Creative and Curious — A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
  • Methodical — Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
  • Reliable — Leadership skills that reflect and value a team approach, demonstrated integrity, effectiveness, efficiency, and the ability to deliver high-quality service. Highly capable of handling multiple tasks, projects and timelines. Excellent oral and written communication skills.
  • Trusted — Ability to work with residents, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders, and the residents that we serve.
  • Driven — Passion for the work and an interest in continuous learning and improvement.

Preferred Experience and Qualifications:

  • High School Diploma or GED required. B.S.W. preferred.
  • HUD-certified counselor preferred
  • Computer literacy including MS Word, Excel, PowerPoint, and Outlook. Apricot or Salesforce database experience is preferred.
  • Ability to coordinate external providers of services and to cultivate new providers.   
  • Able to compose correspondence that is grammatically correct with accurate spelling and punctuation.
  • Ability to perform multiple tasks requiring the considerable exercise of independent judgment.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to work independently and as a productive team member.
  • Ability to identify internal weaknesses, identify solutions, and adapt procedures and protocols to create more efficient systems and more effective resident outcomes.

Supervisor:

  • Housing Resource Manager

Salary and Benefits:

  • Full-time hourly position with benefits for a full-time position as determined in the current Beyond Housing Employee Handbook
  • $42,000-44,000

Application Instructions:

Please send your resume, cover letter, and salary expectations in MS Word format to HR@beyondhousing.org

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be a complete list of all responsibilities, duties, and skills required.  Beyond Housing is an Equal Opportunity Employer.

Beyond Housing believes that each individual is unique, and we are committed to respecting the diversity of all individuals. We strive to move beyond simple tolerance, embracing and celebrating the differences contained within each of us, making us stronger as whole.

Culture Statement for Beyond Housing – Beyond Housing cultivates a climate of respect, friendliness, collaboration, and open, honest communication. Team members are empowered and trusted to work methodically and innovate together. We consistently recognize and celebrate team members’ contributions, creativity, drive, passions, and achievements.

At Beyond Housing, we are genuinely committed to our staff and to making Beyond Housing a place where our team members are happy to work. We support team members’ work-life balance and professional development; ensure that all team members feel included, valued, and appreciated; embrace flexibility in the workplace; and encourage and support team members’ involvement in the organization.

We are, likewise, committed to the communities we serve and to helping to make communities better places to live. We hold team members accountable to our mission and to the community – asking them to demonstrate this commitment by engaging the community and asking the right questions for alignment and action.

We look for team members who hold themselves accountable to the following traits:
Collaborative – Creative – Curious – Reliable – Methodical – Trusted – Driven

ADA – Beyond Housing is committed to furthering the purpose of the Americans with Disabilities Act (ADA). The company is always willing to consider reasonable accommodations, which may allow a disabled person to perform this or any other job. The Summary of Physical Requirements is a list of what we believe at this point to be necessary in order to perform the essential functions of the job.

Diversity & Inclusion Statement – At Beyond Housing, we are committed to promoting Diversity, Inclusion, and Equity throughout our organization and culture. We strive to understand and appreciate the individuality of every employee and create a better place to work for all. We nurture a culture where everyone positively acknowledges equity through action and is aware, understanding, and appreciative of diversity.

Our vision is to go beyond simple tolerance and fully embrace the things that make each person unique. We recognize that our employees’ differences support our ability to advance equity for the communities we serve. Further, we understand that equity is critical to the fulfillment of our mission to help entire communities become better places to live.

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