The Housing Stability Specialist (HSS) works within the Housing Resource Coordination (HRC) department providing transformational and holistic case management specifically related to eviction prevention counseling, crisis intervention, and basic needs referrals to ensure clients remain stably housed. Services include identifying the underlining cause of instability, referrals to local rent and utility assistance agencies, budget counseling, action plan, and follow-up. Home visits may be necessary to address crisis situations. After successful completion, the client will be referred to the next domain of Employment/Education or Financial Empowerment.
Responsibilities include, but are not limited to:
- Create a mutually developed SMART goal of Housing Stability.
- Conduct a 3-part comprehensive individual one-on-one advising session reviewing the client’s personal hardships, finances, and self-identified goals.
- Level 2: provide HUD-approved counseling, engage in budget verification, and monitor the action plan.
- Level 3: follow up with the client to assure progression toward housing goals, modify or terminate housing stability counseling, and report outcomes.
- Maintain schedule of appointments for counseling sessions including client follow-up and contact to ensure the client is working toward their identified goals.
- Maintain and update client records after each counseling session and engagement, including client tracking database and individual files.
- Ensure that quality control measures are followed, and that client satisfaction is a priority.
- Must be very knowledgeable about community resources and partnerships to utilize as referral sources.
- Referrals can include employment/education development, in-depth financial coaching, and basic needs resources: food, shelter, clothing, etc.
- Must be able to create and foster relationships with clients, building trust and confidence.
- Follow up as needed, to monitor client’s needs and/or to determine the quality of the services that were provided.
- Attend local Continuum of Care, EFN, and other related community meetings.
- Other duties as assigned.
- The caseload of approximately 100 clients; with 2,600 annual engagements.
- Collaborative — A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
- Creative and Curious — A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
- Methodical — Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
- Reliable — Leadership skills that reflect and value a team approach, demonstrated integrity, effectiveness, efficiency, and the ability to deliver high-quality service. Highly capable of handling multiple tasks, projects and timelines. Excellent oral and written communication skills.
- Trusted — Ability to work with residents, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders, and the residents that we serve.
- Driven — Passion for the work and an interest in continuous learning and improvement.
Preferred Experience and Qualifications:
- High School Diploma or GED required. B.S.W. preferred.
- HUD-certified counselor preferred, or become certified within 30 days of employment.
- Computer literacy including MS Word, Excel, PowerPoint, and Outlook. Apricot or Salesforce database experience is preferred.
- Ability to coordinate external providers of services and to cultivate new providers.
- Able to compose correspondence that is grammatically correct with accurate spelling and punctuation.
- Ability to perform multiple tasks requiring the considerable exercise of independent judgment.
- Excellent verbal, written, and interpersonal skills.
- Ability to work independently and as a productive team member.
- Ability to identify internal weaknesses, identify solutions, and adapt procedures and protocols to create more efficient systems and more effective resident outcomes.
- Housing Resource Manager
Salary and Benefits:
- Full-time hourly position with benefits for a full-time position as determined in the current Beyond Housing Employee Handbook
Please send resume, cover letter, and salary expectations in MS Word format toHR@beyondhousing.org