Lending Manager

Position Summary: The Lending Manager is responsible for developing and managing the services of the down-payment assistance mortgage loan programs. The Manager works with the Financial Advising Director to establish overall objectives for the department and develops and implements a comprehensive plan to include performance measures and timelines to achieve the goals of the department.  Performance goals and customer service are of paramount importance in the day-to-day operations of this department. An ideal candidate would have a strong knowledge of the mortgage lending field, including experience with loan origination, underwriting, processing and servicing software systems.

Responsibilities include, but are not limited to:

  • Oversees the daily operations of the down-payment and closing cost assistance (DPA) loan program with high-quality customer service and maintains a balance between efficiency and quality production.
  • Manages the processing, underwriting, and approval of lending programs.
  • Administers database of loan servicing files; issues deed releases as necessary.
  • Assists in the implementation of the outreach and marketing strategy designed to expand and broaden the target market, appeal to prospective partners, and establish Beyond Housing as the premier source for all families who need financial services in the region.
  • Provides the Director of Financial Advising with regular reports to include performance and overall statistical information on the operations of the department.
  •  Develops and maintains the standards of practice, policies, and procedures for the successful operation of the department including conformance with state and federal laws.
  • Conducts periodic system reviews to identify program strengths and weaknesses, monitor customer satisfaction and retention, and refine systems as necessary to improve outcomes.
  • Promotes and maintains interpersonal communication with all staff and departments in order to ensure a team approach, department staff participation in decision-making and goal setting; and an environment that promotes professional growth and development.
  • Performs all other duties deemed necessary by the Financial Advising Director.

Personal Qualities: 

  • Collaborative — A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
  • Creative and Curious — A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
  • Methodical — Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
  • Reliable — Leadership skills that reflect and value a team approach, demonstrated integrity, effectiveness, efficiency, and the ability to deliver high-quality service. Highly capable of handling multiple tasks, projects, and timelines. Excellent oral and written communication skills.
  • Trusted — Ability to work with residents, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Share a deep respect for the community, its stakeholders, and the residents that we serve.
  • Driven — Passion for the work and an interest in continuous learning and improvement.

Preferred Experience and Qualifications:

  • Bachelor’s degree or equivalent relevant experience.
  • Minimum three (3) years experience in mortgage lending, closing, and servicing; Licensed loan officer preferred.
  • Minimum One (1) year supervisory experience.
  • Strong leadership, customer service, residential lending, business administration, project management, organizational, administrative, and analytical skills.
  • Familiarity with loan origination, underwriting, and processing software in addition to proficiency in MS Office software, specifically Word, Excel, and Outlook.
  • Strong public speaking skills and the ability to work with customers, partners, and staff of diverse backgrounds.
  • Excellent written and verbal communication skills and computational skills with excellent attention to detail and the ability to work independently.
  • Ability to manage and meet multiple deadlines.


  • Financial Advising Director


  • N/a

Salary and Benefits:

  • Full-time salaried position with benefits for a full-time position as determined in the current Beyond Housing Employee Handbook
  • $48,000 – $52,000

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be a complete list of all responsibilities, duties, and skills required.  Beyond Housing is an Equal Opportunity Employer.

Beyond Housing believes that each individual is unique, and we are committed to respecting the diversity of all individuals. We strive to move beyond simple tolerance, embracing and celebrating the differences contained within each of us, making us stronger as whole.

Culture Statement for Beyond Housing – Beyond Housing cultivates a climate of respect, friendliness, collaboration, and open, honest communication. Team members are empowered and trusted to work methodically and innovate together. We consistently recognize and celebrate team members’ contributions, creativity, drive, passions, and achievements.

At Beyond Housing, we are genuinely committed to our staff and to making Beyond Housing a place where our team members are happy to work. We support team members’ work-life balance and professional development; ensure that all team members feel included, valued, and appreciated; embrace flexibility in the workplace; and encourage and support team members’ involvement in the organization.

We are, likewise, committed to the communities we serve and to helping to make communities better places to live. We hold team members accountable to our mission and to the community – asking them to demonstrate this commitment by engaging the community and asking the right questions for alignment and action.

We look for team members who hold themselves accountable to the following traits:
Collaborative – Creative – Curious – Reliable – Methodical – Trusted – Driven

ADA – Beyond Housing is committed to furthering the purpose of the Americans with Disabilities Act (ADA). The company is always willing to consider reasonable accommodations, which may allow a disabled person to perform this or any other job. The Summary of Physical Requirements is a list of what we believe at this point to be necessary in order to perform the essential functions of the job.

Diversity & Inclusion Statement – At Beyond Housing, we are committed to promoting Diversity, Inclusion, and Equity throughout our organization and culture. We strive to understand and appreciate the individuality of every employee and create a better place to work for all. We nurture a culture where everyone positively acknowledges equity through action and is aware, understanding, and appreciative of diversity.

Our vision is to go beyond simple tolerance and fully embrace the things that make each person unique. We recognize that our employees’ differences support our ability to advance equity for the communities we serve. Further, we understand that equity is critical to the fulfillment of our mission to help entire communities become better places to live.

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