Operations Coordinator

Position Summary: The Operations Coordinator is a member of the Transformative Services Department. The position is responsible for overseeing day-to-day operational functions to ensure the department is running efficiently and meets the expectations and needs of staff and clients.

Responsibilities include, but are not limited to:

  • Coordinating department administrative duties, such as monitoring inventory and placing supply orders, preparing, and maintaining operations documentation, and scheduling and hosting visitors.
  • Coordinating department meetings, workshops, staff training events, and employee engagement activities.
  • Serving as the lead organizer for events and in-person program activities, to include managing catering, scheduling and sending reminders, liaising with internal and external stakeholders such as case managers, community partners and clients, overseeing event setup and break down, and taking responsibility for equipment storage and building lock-up.
  • Maintaining personnel annual review calendar.
  • Supporting prospecting for and coordinating logistics for professional development of team.
  • Supporting the onboarding of new employees.
  • Demonstrating empathy, being transparent and accountable, respecting and establishing healthy boundaries, and providing consistent and high-quality customer service.
  • Working cooperatively with internal and external partners to align efforts, build and maintain mutually beneficial relationships, share and leverage information, and achieve outcomes.
  • Other duties as assigned.

Experience and Qualifications:

  • 2+ years of professional experience required with a proven track record in customer service or social services.
  • Bachelor’s degree is preferred.
  • Proficiency with Microsoft Office applications is required.
  • Familiarity with Salesforce or other CRM databases.
  • Excellent communication and interpersonal skills. The ideal candidate will be a self-starter with strong problem-solving abilities and good judgment.   
  • Knowledgeable about the challenges that face residents in low-income neighborhoods as the result of long-standing racial exclusion.
  • Demonstrated commitment to the principles of Diversity, Equity, Inclusion and Accessibility.

Personal Qualities: 

  • Collaborative — A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
  • Creative and Curious — A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
  • Methodical — Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
  • Reliable — Leadership skills that reflect and value a team approach, demonstrated integrity, effectiveness, efficiency, and the ability to deliver high quality service. Highly capable of handling multiple tasks, projects, and timelines. Excellent oral and written communications skills.
  • Trusted — Ability to work with residents, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders and the residents that we serve.
  • Driven — Passion for the work and an interest in continuous learning and improvement.

Supervisor:

Transformative Services Department’s supervisory team

Salary and Benefits:

  • $50,000
  • Benefits for full-time position as determined in current Beyond Housing Employee Handbook.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be a complete list of all responsibilities, duties, and skills required.  Beyond Housing is an Equal Opportunity Employer.

Beyond Housing believes that each individual is unique, and we are committed to respecting the diversity of all individuals. We strive to move beyond simple tolerance, embracing and celebrating the differences contained within each of us, making us stronger as whole.

Culture Statement for Beyond Housing – Beyond Housing cultivates a climate of respect, friendliness, collaboration, and open, honest communication. Team members are empowered and trusted to work methodically and innovate together. We consistently recognize and celebrate team members’ contributions, creativity, drive, passions, and achievements.

At Beyond Housing, we are genuinely committed to our staff and to making Beyond Housing a place where our team members are happy to work. We support team members’ work-life balance and professional development; ensure that all team members feel included, valued, and appreciated; embrace flexibility in the workplace; and encourage and support team members’ involvement in the organization.

We are, likewise, committed to the communities we serve and to helping to make communities better places to live. We hold team members accountable to our mission and to the community – asking them to demonstrate this commitment by engaging the community and asking the right questions for alignment and action.

We look for team members who hold themselves accountable to the following traits:
Collaborative – Creative – Curious – Reliable – Methodical – Trusted – Driven

ADA – Beyond Housing is committed to furthering the purpose of the Americans with Disabilities Act (ADA). The company is always willing to consider reasonable accommodations, which may allow a disabled person to perform this or any other job. The Summary of Physical Requirements is a list of what we believe at this point to be necessary in order to perform the essential functions of the job.

Diversity & Inclusion Statement – At Beyond Housing, we are committed to promoting Diversity, Inclusion, and Equity throughout our organization and culture. We strive to understand and appreciate the individuality of every employee and create a better place to work for all. We nurture a culture where everyone positively acknowledges equity through action and is aware, understanding, and appreciative of diversity.

Our vision is to go beyond simple tolerance and fully embrace the things that make each person unique. We recognize that our employees’ differences support our ability to advance equity for the communities we serve. Further, we understand that equity is critical to the fulfillment of our mission to help entire communities become better places to live.

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