Overview:
Beyond Housing is a nationally recognized community development organization that works to strengthen families and transform underserved communities to create a stronger, more equitable, and prosperous St. Louis region for all. We engage where we’re needed, focusing on building consensus among leaders, providing and preserving housing, fostering community structures that shape lives, and guiding systems that make people’s lives better.
We lead with vision for what a community can be ~ every community is different, but thriving communities tend to share the same basic set of positive traits regarding housing, safety, education, health, infrastructure, and access to basic human services.
We bring together leaders and resources, volunteers, and citizens, and pursue a wide assortment of creative approaches to build stronger, healthier communities for life.
Finally, we are community builders, not kingdom builders. “It’s their neighborhood, future, & dreams”. Our objective is to help build and contribute the good things we do for the sake of adding value to the lives of the people we’re honored to serve.
Position:
The Cinema Manager is responsible for the overall day-to-day operation of the company-owned 24:1 Cinema, Rose Room, and green space, ensuring an exceptional guest experience while maintaining efficient, safe, and profitable operations. This role provides leadership to cinema staff, oversees theater operations and facilities, manages concessions and box office activities, and ensures compliance with company policies, safety standards, and applicable regulations. The Cinema Manager plays a key role in creating a welcoming environment for guests, supporting community engagement, and driving attendance and revenue through high-quality service and operational excellence.
Essential Duties and Responsibilities
Overall Operations & Leadership
- Oversee the daily operations of the 24:1 Cinema, Rose Room, and green space to ensure safe, efficient, and high-quality guest experiences across all venues.
- Provide on-site leadership, supervision, and direction to cinema and event staff, fostering a culture of professionalism, teamwork, and exceptional customer service.
- Ensure all spaces are staffed appropriately for movies, private rentals, community events, and outdoor programming.
Guest Experience & Customer Service
- Create and maintain a welcoming, inclusive, and community-focused environment for all guests, partners, and renters.
- Address guest concerns, resolve issues promptly, and model excellent service standards for staff across all venues.
- Ensure accessibility accommodations and safety protocols are consistently followed in all public spaces.
Staff Management & Training
- Recruit, hire, schedule, train, and supervise cinema, concessions, box office, usher, and event staff.
- Provide ongoing coaching, performance feedback, and training to ensure staff are knowledgeable in guest service, safety procedures, and operational standards.
- Ensure staff are trained on proper use of Veezi POS for ticketing, concessions, and reporting.
Point of Sale, Cash Handling & Reporting (Veezi)
- Oversee daily use of the Veezi point-of-sale system for ticket sales, concessions, refunds, and reporting.
- Ensure accurate cash handling, deposits, reconciliation, and adherence to financial controls and organizational policies.
- Review sales and attendance reports to monitor performance and support operational planning.
Concessions & Revenue Operations
- Manage concessions operations, including ordering, receiving, storage, inventory control, and cost tracking of food and beverage items.
- Ensure compliance with food safety standards and cleanliness expectations.
- Support revenue generation through efficient operations and consistent service quality across all events and screenings.
Facility, Equipment & Grounds Management
- Maintain cinema, Rose Room, and green space facilities in a clean, safe, and guest-ready condition.
- Conduct routine inspections and coordinate preventive maintenance and repairs for theater equipment, seating, restrooms, outdoor areas, and event spaces.
- Coordinate with vendors, contractors, and internal maintenance staff as needed.
Programming, Events & Space Utilization
- Support scheduling and execution of film screenings, private rentals, community events, meetings, and outdoor programming.
- Coordinate logistics for Rose Room and green space events, including room setup, staffing, concessions, and cleanup.
- Ensure events align with organizational goals, community engagement priorities, and operational capacity.
Safety, Compliance & Risk Management
- Enforce all safety, emergency, and evacuation procedures for indoor and outdoor spaces.
- Ensure compliance with applicable health, safety, and licensing requirements, including MPAA rating enforcement during screenings.
- Serve as manager-on-duty during assigned shifts and events.
Administrative & Other Duties
- Complete required reports, schedules, and documentation accurately and on time.
- Collaborate with internal teams on marketing, promotions, and community outreach initiatives.
- Perform other related duties as assigned to support successful cinema and event operations.
Personal Qualities:
- Collaborative – A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
- Creative and Curious – A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
- Methodical – Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
- Reliable – Leadership skills that reflect and value a team approach, demonstrated integrity, effectiveness, efficiency, and the ability to deliver high quality service. Highly capable of handling multiple tasks, projects and timelines. Excellent oral and written communications skills.
- Trusted – Ability to work with residents, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders and the residents that we serve.
- Driven – Passion for the work and an interest in continuous learning and improvement.
Preferred Experience and Qualifications:
- Prior experience managing or assisting in the management of a cinema, theater, event venue, hospitality, retail, or similar customer-facing operation.
- Demonstrated experience supervising, training, scheduling, and leading staff in a fast-paced environment.
- Strong commitment to excellent customer service, community engagement, and creating welcoming, inclusive guest experiences.
- Experience with point-of-sale systems, cash handling, and basic sales or attendance reporting (Veezi experience preferred).
- Knowledge of or ability to learn concessions operations, inventory control, food safety practices, and cost tracking.
- Ability to oversee facility operations, including cleanliness, safety, preventive maintenance, and coordination with vendors or maintenance staff.
- Strong organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities.
- Effective verbal and written communication skills and the ability to work collaboratively with internal teams and community partners.
- Willingness to work evenings, weekends, and special events as required.
Supervisor:
- Senior Director of Technology and Cinema Operations
Supervises:
- Cinema Supervisors
- Cinema Front Line Staff
Salary and Benefits:
- $20-25/hour part-time with more hours as needed
Application Instructions:
Please complete the application on Paycom
