Overview:
Beyond Housing is a nationally recognized community development organization that works to strengthen families and transform underserved communities to create a stronger, more equitable, and prosperous St. Louis region for all. We engage where we’re needed, focusing on building consensus among leaders, providing and preserving housing, fostering community structures that shape lives, and guiding systems that make people’s lives better.
We lead with vision for what a community can be ~ every community is different, but thriving communities tend to share the same basic set of positive traits regarding housing, safety, education, health, infrastructure, and access to basic human services.
We bring together leaders and resources, volunteers, and citizens, and pursue a wide assortment of creative approaches to build stronger, healthier communities for life.
Finally, we are community builders, not kingdom builders. “It’s their neighborhood, future, & dreams”. Our objective is to help build and contribute the good things we do for the sake of adding value to the lives of the people we’re honored to serve.
Position:
The Cinema Usher is responsible for ensuring an exceptional guest experience by maintaining cleanliness throughout the cinema, assisting guests with seating, monitoring theaters during screenings, and supporting overall operational standards. Ushers help ensure that all public spaces are safe, organized, and guest-ready while following established procedures and schedules.
Essential Duties and Responsibilities
Guest Experience & Customer Service
- Greet guests and assist with locating rows and seats during busy screenings.
- Remain present in busy theaters to support guest needs and maintain order.
- Check each theater every 10–15 minutes during screenings.
Cleaning & Facility Maintenance
- Check restrooms every 30 minutes; clean counters, mirrors, and restock supplies.
- Empty and maintain cleanliness of lobby, concession, and outdoor trash cans.
- Wipe down glass doors, panic bars, and crowd control poles as scheduled.
- Mop theaters as needed and properly clean and store mops and buckets.
- Keep janitor closet and break room clean and organized at all times.
Safety & Operational Standards
- Ensure all areas remain safe, clean, and free of hazards for guests and staff.
- Follow all safety, cleaning, and operational procedures.
- Complete closing duties, including final trash removal, before leaving shifts.
Personal Qualities:
- Collaborative – A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
- Creative and Curious – A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
- Methodical – Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
- Reliable – Leadership skills that reflect and value a team approach, demonstrated integrity, effectiveness, efficiency, and the ability to deliver high quality service. Highly capable of handling multiple tasks, projects and timelines. Excellent oral and written communications skills.
- Trusted – Ability to work with residents, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders and the residents that we serve.
- Driven – Passion for the work and an interest in continuous learning and improvement.
Preferred Experience and Qualifications:
- Previous customer service, hospitality, or theater experience preferred but not required.
- Ability to remain on feet for extended periods and perform light physical tasks.
- Strong communication skills and ability to interact positively with the public.
- Availability to work evenings, weekends, and special events as scheduled.
Supervisor:
- Cinema Manager
Supervises:
- None
Salary and Benefits:
- Part-time hourly position as determined in current Beyond Housing Employee Handbook.
Application Instructions:
Please complete the application on this webpage or fill out the 24:1 Cinema application form and bring it to the 24:1 Cinema during operating hours.
Resumes and cover letters may also be emailed to 24:1 Cinema General Manager Allen Schneider at aschneider@beyondhousing.org.
